InsmartFix is an independent, lightweight system for contractors and their techs. It runs standalone even if you never touch the Insmart platform — and it gets sharper the more Insmart-connected work you take on.
Calls from your own customers and orders from Insmart's platform arrive differently — but both land in the same daily schedule, so your team never double-books and never wonders where a job came from.
Answers calls you can't get to — any customer, any source. It asks for equipment type, location, the problem, and a preferred time, then slots the job straight into your schedule without a human at the phone.
For calls that have nothing to do with InsmartInsmart-platform work orders arrive already structured — no phone call needed. Jobs are matched to your team by skill, distance, current load, and urgency, and you accept or decline right in the app.
For orders generated by the Insmart platformBefore your technician leaves the shop: equipment model, install date, 12-month fault history, current Health Score and Root Cause, and a parts prediction. Less time diagnosing on-site, fewer second trips.
The differentiator — platform orders onlyEvery job — phone-in or platform — lands on one calendar. The system balances technician workload, avoids conflicts, and gets smarter about your team's real capacity over time.
Unifies both order sourcesThe office runs dispatch and scheduling from the desktop portal. Technicians carry the job — pre-diagnostics included — on the mobile app.
Manage your team's schedule, review incoming orders from both voice intake and Insmart dispatch, and see pre-diagnostic packets the moment a job is accepted.
Contractor loginAccept or decline jobs, see the full pre-diagnostic packet before arriving, and confirm completion and parts used from the field.
The desktop portal and mobile app aren't live yet. Tell us about your team and we'll reach out as access opens — both converge on this one list.